Is Sprint Customer Service Just Bad?
If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. Leppik cites Sprint ( S ) as an example of customer service improvements - and the difficulty a company can have trying to maintain that edge. This position demanded that you be on the phone all day handling all types of issues with customers. Larger carriers AT&T and Verizon have low churn rates of approximately 1% for postpaid wireless, which means relatively few opportunities exist for Sprint to poach customers.
The various Sprint customer service reps that I talked to tried to explain the obviously bogus charges away in different ways, and we went 'round and 'round with raised voices over it, but at the end of the day, all you have to do is look in the "Charges" column on my statements to see that I was being charged 10 cents per minute every time I picked up the phone.
The new T-Mobile claims it could provide speeds up to 15 times faster on average by 2024, in comparison to T-Mobile's current network. About three weeks ago, I walked into a Sprint store to upgrade my phone from the ancient A620 I was using for a new M500. This equates to a shocking loss of 272,000 customers in the last 3 months alone.
Sprint continues to work hard to improve its status among the major carriers, and we saw some evidence of that, both in terms of its second-place finish in our customer-service tests and its aggressively priced unlimited data plan for individuals and families.
On that note, one of bright spots for Sprint is the award-winning Boost Mobile, which offers no-contract phones and wireless service. Founded by Cleyson Brown and Jacob Brown in 1899 and affiliated with GTE Telephone in the early days, Sprint has a long history of mergers, acquisitions and blog to keep customers current on Sprint in the newsâ€.
On top of the calling, roaming and data add-ons already mentioned, they offer several services and features designed to help you get the most from your mobile phone. I use my phone for work and my job was in jeopardy with the lost money from losing calls all the time.
Call handle time did not match expectations for each interaction with customers. The two networks have tens of millions of customers. So every time a call was made on any of the three phones on my Sprint account, I got charged 10 cents per minute, without fail.
Growing your business through mergers can be a volatile time for customers. I went with sprint for the unlimited data for the iPhone. Sprint isn't known for having amazing customer service. Sprint's unlimited plans come with a free Hulu Limited Commercials plan.
When I called I was told that the only way I could pay was by credit card. Long hold times, bad customer service, no interest in customer retention. If you're worried about your credit score, consider one of the Sprint Forward plans as an alternative. Reduce services to unprofitable customers.
He was CEO of AT&T Wireless services from 1997 to 2000, when it was the USA's largest operator. I called up Sprint and the representative told me a price that was 60.00 dollars more and everything was different. While the merger could put the companies in a stronger position to take on AT&T and Verizon, it would also eliminate a competitor from the wireless industry.
Rather than cast a broad net, his firm's approach to its National cellphone Customer Service Survey , ongoing research on customer satisfaction with phone-based customer service, focuses in depth on three vertical markets: computer technical support, mobile phone customer service and major national consumer banks.